Frequently Asked Questions

Frequently Asked Questions

Here are some answers to our most commonly asked questions.

• Q: What is your return policy?
  Returns are not generally accepted but if you do have an issue please get in touch.
• Q: How long does shipping take?
  Greetings Cards are printed and packed by Natalie, they are normally shipped within one week of ordering.  Orders sent outside the UK are sent using couriers specialising in International shipping and the service used is dependent on delivery location.
  
  Prints shipped in the UK are sent with DHL. Prints are sent using an insured service, they are normally shipped within one week of ordering.  Orders sent outside the UK are sent using couriers specialising in International shipping and the service used is dependent on delivery location. Print orders are sent in recycled tubes and with recycled packaging where possible. 
  
  
• Q: What is a Digital Print?
  A digital print is the physical representation of a file sent from a computer to a printer which then produces the design in accordance with the file information it received. My digital prints are the sole physical output for my work, they are not copies of original artwork but the representation of the image that I have created on screen using a mix of my scanned elements and digital painting techniques. As a result, my prints are of high clarity and radiant colour. The prints are created using a fine art printer to ensure they are of the highest quality.
  
  
• Q: What is a Giclee Print?
  A Giclee Print is a type of digital print. The term 'Giclee' means 'to spray' and references the way the inks are sprayed down finely onto the page by the printer. Giclee prints are the best way to produce artwork digitally as the inks are incredibly lightfast and will last for up to 150 years before they begin to fade. All of my prints are Giclee meaning they are of the highest possible print quality of digital print. Each of my finished pieces is printed 50 times making each one a collectable piece of art. 
  
  
• Q: Can I commission a piece of art?
  I do take commissions for wildlife art or illustrations. If you are interested in commissioning a piece of art please contact me.